Does Evoto Offer Enterprise Plans?
Yes. Evoto provides customized enterprise plans tailored to the needs of teams, studios, and organizations.
For more information or to request a consultation, please contact us at support@evoto.ai.
Should I Choose a Pay‑as‑You‑Go Plan or a Subscription Plan?
The best option depends on your usage frequency and long-term needs:
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Pay‑as‑You‑Go Plan
Ideal for occasional or unpredictable use. It offers maximum flexibility with no ongoing commitment. -
Yearly Subscription Plan
Best for consistent, high-volume users. It provides a lower cost per credit, rollover benefits, and access to Top-Up Packs for added value.
If you expect to use Evoto regularly, a subscription plan is more cost-effective.
If your usage varies, the Pay‑as‑You‑Go option offers greater flexibility.
Can I Switch from a Pay‑as‑You‑Go Plan to a Subscription Plan?
Yes. You can upgrade to a subscription plan at any time.
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Your subscription will begin immediately upon purchase.
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Any remaining Pay‑as‑You‑Go credits will stay active and can be used until they expire (within 2 years of purchase).
Can I Switch from a Yearly Subscription Plan to a Pay‑as‑You‑Go Package?
No, Pay‑as‑You‑Go packages cannot be purchased while your subscription is active under most plans.
If you need additional credits during your subscription period, you can purchase a Top-Up Pack instead of upgrading your plan.
Once your yearly subscription ends or is canceled, you may then purchase a Pay‑as‑You‑Go package.
Please note: Any unused credits from your subscription may be forfeited and will not carry over to the new plan.
Is Customer Support Available for Billing Questions?
Yes. Our customer support team is here to help with any billing-related questions or issues.
You can reach us through:
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Email: support@evoto.ai
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In-app chat: Available directly within the Evoto app
Are There Any Discounts for Long-Term Commitments?
Currently, Evoto does not offer discounts for long-term commitments or multi-year subscriptions.
All pricing is based on the selected plan at the time of purchase.
Are There Any Discounts for Students, Nonprofits, or Veterans?
At this time, Evoto does not offer special discounts for students, nonprofits, or veterans.
However, we encourage you to reach out to our customer support team if you have questions or would like more information:
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Email: support@evoto.ai
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In-app chat: Available within the Evoto app or on our official website
Do You Offer Installment Payment Options for Any Package?
No. Evoto does not currently offer installment payment options for any standard plans, including Pay‑as‑You‑Go or yearly subscription packages.
However, if you’re considering an Enterprise Package, you may discuss customized payment arrangements directly with your Account Manager.
What Should I Do If My Payment Fails (Error Code E-403)?
If you receive an Error Code E-403 or your payment fails:
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First, try a different credit card or payment method.
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If it still fails, wait 24 hours before trying again.
(Repeated attempts within 24 hours can extend the waiting period.) -
Contact your bank to:
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Enable international transactions
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Lift any restrictions or holds on your card. Payment failures are often caused by insufficient funds, fraud prevention blocks, international transaction limits, expired cards, or technical issues.
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Still having trouble?
👉 Please contact our support team at support@evoto.ai for further assistance.
What Is the Refund Policy for Unused Credits?
Refunds for unused credits are generally not offered.
We recommend reviewing our official Refund Policy or contacting our support team for case-specific inquiries through Email: support@evoto.ai
