This article aims to help you with the pop-up messages or alerts while using Evoto. It provides clear instructions on how to troubleshoot and resolve issues based on the information presented in these pop-ups. However, if the issue persists despite following these troubleshooting tips, feel free to contact us for further assistance. Check more details below:
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Error Message |
Solution |
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Export preset unavailable |
If the problem persists after retrying, please contact customer support (support@evoto.ai) and include the unusable preset token in your message. |
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Missing essential resources. Please reinstall the application. |
Please uninstall and reinstall the Evoto App and try again.If after reinstalling, the problem persists, please contact customer support (support@evoto.ai) for further assistance. |
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Parameter error: Missing reference id. Please try restarting the software. |
If the problem persists after restarting, please contact customer support (support@evoto.ai). |
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Unable to Create Preset,Personal preset feature is restricted by org admin |
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Unable to Share preset,Personal Preset feature is restricted by org admin |
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Unable to Import preset,Personal Preset feature is restricted by org admin |
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Personal preset feature is restricted by org admin |
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The database upgrade failed. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The database upgrade failed again. Please contact technical support for assistance. |
Please contact customer support (support@evoto.ai). |
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Some images could not be moved due to an error. Please check the destination folder and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to update your database, please go to the Help Center on the official Evoto website to contact us, and we will try to resolve the issue for you as soon as possible. |
Please go to the Help Center on the official Evoto website to contact us or contact customer support (support@evoto.ai). |
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Image not found or format not supported. Please check and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to fetch data. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to load cloud resources. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to parse text data. Please check the file content. |
If the problem persists after checking, please contact customer support (support@evoto.ai). |
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Invalid download path. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Presets download failed. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Preset or group does not exist. Please refresh the presets list and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The selected image does not match the original file, please try to reposition. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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No camera detected. Please check that the camera is connected properly. |
If the problem persists after checking, please contact customer support (support@evoto.ai). |
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Camera connection mode setting error |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Camera communication anomaly |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to connect to an unknown device. Please go to the Help Centre for tethered tutorials. |
If the problem persists after following the tutorial, please contact customer support (support@evoto.ai). |
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Failed to establish a connection to your device. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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“Evoto” is currently running. Please quit or close the application before trying again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Project repair failed |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to clear cache |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to load data for AI Color Looks |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to save. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The program has crashed due to encountering an unknown error. Please restart the program to resume your usage. |
If the problem persists after restarting, please contact customer support (support@evoto.ai). |
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An error occurred. This profile is not supported for use at the moment. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to load preset(s) |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to synchronize current changes to all images. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to submit feedback due to network error. Please verify your connection and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to process framework. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Unable to load preset configuration. Path: |
Please contact customer support (support@evoto.ai). |
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Failed to generate configuration file |
Please contact customer support (support@evoto.ai). |
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Error while generating project ID |
Please contact customer support (support@evoto.ai). |
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Unable to mount shared memory. Please restart Evoto. |
If the problem persists after restarting, please contact customer support (support@evoto.ai). |
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Unable to create shared memory segment. Please restart Evoto. |
If the problem persists after restarting, please contact customer support (support@evoto.ai). |
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Are exported photos are completely black? Try exporting them again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Server error: response data lost. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Server error: failed to load response data. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Server error: failed to verify results. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The server failed to generate results. Please click the button on the right to try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error occurred while trying to save your image. Please click the button on the right to try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error occurred while processing your request. Please click the button on the right to try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to load image. Please click the button on the right to try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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You have made too many requests. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error has occurred while checking for updates. |
Please contact customer support (support@evoto.ai). |
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Something wrong. Please check your internet connection and try again. |
Please contact customer support (support@evoto.ai). |
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Failed to send verification email. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to fetch project info. Please refresh the project and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to fetch user info. Please log in again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to request data from the server. |
Please contact customer support (support@evoto.ai). |
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Server Error. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to verify installation package. Please re-download and try again! |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to verify image information. Please refresh the project and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Request timed out. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Invalid download link. Please verify the link and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Error while downloading file name. Please try again! |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to load images. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Encountered an error while saving. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The picture was deleted. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The image does not exist. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Connection timed out. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to copy gender data. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Algorithm results returned as null. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to verify algorithm results. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to generate algorithm results. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to request API. Please check your network settings and try again. |
If the problem persists after checking, please contact customer support (support@evoto.ai). |
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An unexpected error has occurred. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Process timed out. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error was encountered during the installation. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to load configuration file. Please click [Retry] to try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error occurred. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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You cannot import a duplicate image. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Failed to request parameters from the server. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error occurred during the repair process. Please try again! |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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We have detected abnormal activity on your account, and it has been disabled. If you have any questions, please contact Evoto customer service for assistance. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The preset does not exist. Please check it and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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The Preset Token does not exist. Please check the token and try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Sorry, an unexpected error occurred. Please try again later. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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Unable to pause the export progress. Please try again. |
If the problem persists after retrying, please contact customer support (support@evoto.ai). |
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An error has occurred. Please try again or restart the program. |
If the problem persists after restarting, please contact customer support (support@evoto.ai). |
