The image export functionality in EVOTO may be affected by certain settings, leading to error codes during the export process. To assist you in resolving these issues, we’ve provided a list of common error codes and their respective solutions. For more detailed troubleshooting, please refer to the provided guide below.
| Code | Error Message | Possible Cause | Solution |
| 2-x 32-x |
Export aborted. Please try again. | 2-x: The subprocess was actively killed. 32-x: The subprocess exited normally. |
Please kill the Evoto App, then open it again to have a try. If the problem persists after restarting, please contact customer support (support@evoto.ai). |
| 3-x | Process timed out. Please try again. | Network or account issue. | Please contact customer support (support@evoto.ai) to schedule a remote session. |
| 7-x | Failed to request API. Please check your network settings and try again. | Please restart your computer to try again. Please close the proxy settings and try again. Reboot Evoto to try again. If the problem persists, please contact customer support (support@evoto.ai). | |
| 8-x | You have insufficient balance. | Please top up or subscribe to a plan so we can use the export function. If you have already purchased a plan, please check if you are signing in to the correct account. If the problem persists, please contact customer support (support@evoto.ai). | |
| 10-x | There was an error while processing your export. Please try again. | A specific image or algorithm causes a continuous crash. Hardware compatibility issues. | If all images cannot be exported: Please reinstall the Evoto App.Restart Evoto and leave it running for one minute so we can collect the crashing logs. Then, please contact customer support (support@evoto.ai) for further assistance. If only a few of them cannot be exported: Please contact customer support (support@evoto.ai) with the info below for further assistance. Your Evoto account infoOriginal images with the exporting problem |
| 11-x | The server failed to generate results. Please click the button on the right to try again. | Server error | Please click the retry button again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 12-x | Server error: failed to verify results. Please try again. | Server error | Please click the retry button again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 13-x | Algorithm results returned as null. Please try again. | Server error | Please click the retry button again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 14-x | Failed to retrieve Payment API. Please try again. | Server error | Please click the retry button again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 15-x | Failed to verify Payment API. Please try again. | Account Risk Control | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 16-x | Encountered an error with the Payment API. Please try again. | Server error | Please click the retry button again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 17-x | An error has occurred with the payment server. Please try again. | Server error | Please click the retry button to try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 19-x | Connection timed out. Please try again. | The subprocess may not be running. | Please contact customer support (support@evoto.ai) to schedule a remote session. |
| 20-x | The connection has timed out. Please check your internet connection and try again. | Network Connection Issue | Please check if your network status is still good. Please pause any ongoing uploads or downloads, leave only Evoto running, and try again. |
| 21-x | The image does not exist. Please try again. | Unknown Error | Please restart Evoto and try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 22-x | The picture was deleted. Please try again. | Unknown Error | Please restart Evoto and try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 23-x | Encountered an error while saving. Please try again. | Encoding error | Please try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 24-x | You cannot export in this file type. Please click the button on the right to try again. | Unsupported File Formats | Please click the retry button to try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 25-x | I/O Error: failed to write image. Please ensure you have the necessary permissions and sufficient disk space remaining. | System LimitationMemory Storage is nearly full | Check the permission for Evoto in the disk settings. Please check if your disk still has enough space remaining. |
| 26-x | Export error. Please try again. | Upgrade error | Please click the retry button to try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 27-x | This image was charged twice. (You may have re-edited the image with other software.) | Image re-edited by other software | Check if the image info, like the file path or metadata info, was changed before exporting to avoid this issue. |
| 28-x | You cannot export in this file type. Please click the button on the right to try again. | Server error | Restart Evoto to try again. Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 30-x | Image parameter corrupted. Please try exporting again. | The effect configuration cannot be copied. | Please restart Evoto and try exporting again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 31-x | There is not enough free memory to run Evoto. Exit one or more programs, and then try again. | Insufficient memory. | Please close other running software and leave only Evoto running to try again. Please restart the computer and try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 32-x | Export aborted. Please try again. | Unknown Error | Please close other running software and leave only Evoto running to try again. Please restart the computer and try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 33-x | Export progress does not exist. Please reinstall Evoto. | System settings | Close any anti-virus software and reinstall Evoto to try again. |
| 34-x | Failed to start export. Please reinstall Evoto. | System error | Please try to uninstall and reinstall Evoto to try again. If still no luck, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| 51-x | Failed to load data for AI Color Looks | Restart Evoto to try again. Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. | |
| 69-x | You have exceeded your allotted quota. Please request more from your administrator. | Ask the cx to check with the main account owner to help purchase credits so the sub-account can use the credits. | |
| x-x-2 | Failed to load image. Please click the button on the right to try again. | Try again first, and if the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. | |
| x-x-4 | An error occurred while processing your request. Please click the button on the right to try again. | Try again first, and if the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. | |
| x-x-6 | An error occurred while trying to save your image. Please click the button on the right to try again. | Try again first, and if the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. | |
| x-x-8 | The server failed to generate results. Please click the button on the right to try again. | System Error | Try again first, and if the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-9 | This file format is not supported. | File Format Not Supported | Please check if the file formats are on the supported lists, and try again if correct. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info and 1-3 original images for further assistance. |
| x-x-12 | I/O Error: failed to write image. Please ensure you have the necessary permissions and sufficient disk space remaining. | There is no disk write permission to the export path. There is an abnormal hardware error on the storage path. There is not enough space in the storage path. | Check system settings regarding the disk permission for Evoto. Change to a different storage path with enough space to try again. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info and 1-3 original images for further assistance. |
| x-x-13 | This file format is not supported. | File Format Not supported | Please check if the file formats are on the supported lists, and try again if correct. If the problem persists, please contact customer support (support@evoto.ai) with your Evoto account info and 1-3 original images for further assistance. |
| x-x-14 | The original image does not exist, or you lack permission to access it. | File Removed/Deleted or No Disk Read Permission | Please check if the file is still in the original file location. Check the system permission setting for Evoto. If the problem persists after trying the above, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-15 | Server error: failed to verify results. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-16 | Server error: failed to load response data. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-17 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-18 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-19 | Are exported photos completely black? Try exporting them again. | Error in Original File | Please check if the original file can be opened by the other software. If so, please contact customer support (support@evoto.ai) with your Evoto account info and the problematic images for further assistance. |
| x-x-20 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-21 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-24 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-25 | Failed to create an export file. Please check folder permissions. | System Permission | Please check if disk write permission is granted for Evoto. If so, please contact customer support (support@evoto.ai) with your Evoto account info for further assistance |
| x-x-26 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-28 | Image parameter corrupted. Please try exporting again. | Unknown System Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-30 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
| x-x-31 | Server error: response data lost. Please try again. | Server Error | Please contact customer support (support@evoto.ai) with your Evoto account info for further assistance. |
Was this article helpful?
YesNo
