{"id":23272,"date":"2025-04-25T17:00:33","date_gmt":"2025-04-25T09:00:33","guid":{"rendered":"https:\/\/support.evoto.ai\/?p=23272"},"modified":"2025-12-31T16:18:19","modified_gmt":"2025-12-31T08:18:19","slug":"perguntas-frequentes-sobre-conta","status":"publish","type":"post","link":"https:\/\/support.evoto.ai\/pt-br\/perguntas-frequentes-sobre-conta\/","title":{"rendered":"Perguntas Frequentes sobre Conta"},"content":{"rendered":"\n<p data-start=\"97\" data-end=\"319\"><span style=\"font-size: 16px;\">Esta se\u00e7\u00e3o fornece respostas para perguntas comuns sobre sua conta Evoto, incluindo como se registrar, gerenciar seu acesso e resolver problemas comuns, como e-mails de confirma\u00e7\u00e3o e redefini\u00e7\u00e3o de senha.<\/span><\/p>\n<hr \/>\n<h1 data-start=\"321\" data-end=\"356\"><span style=\"font-size: 28px;\"><strong data-start=\"326\" data-end=\"354\">O que \u00e9 uma conta Evoto?<\/strong><\/span><\/h1>\n<p data-start=\"358\" data-end=\"485\"><span style=\"font-size: 16px;\">Uma conta Evoto oferece acesso seguro \u00e0 nossa plataforma avan\u00e7ada de edi\u00e7\u00e3o de fotos. Com uma conta ativa, voc\u00ea pode:<\/span><\/p>\n<ul data-start=\"487\" data-end=\"903\">\n<li data-start=\"487\" data-end=\"581\">\n<p data-start=\"489\" data-end=\"581\"><span style=\"font-size: 16px;\">Fazer login no aplicativo Evoto em todos os dispositivos compat\u00edveis (desktop e iPad).<\/span><\/p>\n<\/li>\n<li data-start=\"582\" data-end=\"676\">\n<p data-start=\"584\" data-end=\"676\"><span style=\"font-size: 16px;\">Gerenciar cr\u00e9ditos, planos de assinatura e configura\u00e7\u00f5es de cobran\u00e7a de forma pr\u00e1tica.<\/span><\/p>\n<\/li>\n<li data-start=\"677\" data-end=\"798\">\n<p data-start=\"679\" data-end=\"798\"><span style=\"font-size: 16px;\">Acessar presets na nuvem e configura\u00e7\u00f5es personalizadas, garantindo consist\u00eancia em todo o seu fluxo de trabalho.<\/span><\/p>\n<\/li>\n<li data-start=\"799\" data-end=\"903\">\n<p data-start=\"801\" data-end=\"903\"><span style=\"font-size: 16px;\">Receber atualiza\u00e7\u00f5es importantes, an\u00fancios de novos recursos e suporte dedicado da nossa equipe.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h1 data-start=\"38\" data-end=\"114\"><span style=\"font-size: 28px;\"><strong data-start=\"42\" data-end=\"112\">Como fa\u00e7o para criar uma conta?<\/strong><\/span><\/h1>\n<p data-start=\"116\" data-end=\"245\">Voc\u00ea pode <strong data-start=\"126\" data-end=\"171\">registrar facilmente uma nova conta Evoto<\/strong> diretamente pelo aplicativo Evoto ou atrav\u00e9s do nosso <strong data-start=\"226\" data-end=\"242\">site oficial<\/strong>.<\/p>\n<p data-start=\"247\" data-end=\"288\"><span style=\"font-size: 16px;\"><strong data-start=\"252\" data-end=\"286\">Inscreve-se pelo aplicativo Evoto<\/strong><\/span><\/p>\n<ol data-start=\"289\" data-end=\"771\">\n<li data-start=\"289\" data-end=\"375\">\n<p data-start=\"292\" data-end=\"375\"><span style=\"font-size: 16px;\">Baixe e instale o aplicativo Evoto na loja de aplicativos do seu dispositivo.<\/span><\/p>\n<\/li>\n<li data-start=\"376\" data-end=\"462\">\n<p data-start=\"379\" data-end=\"462\"><span style=\"font-size: 16px;\">Abra o aplicativo e localize a op\u00e7\u00e3o <strong>Inscrever-se<\/strong>\u00a0na tela de login.<\/span><\/p>\n<\/li>\n<li data-start=\"463\" data-end=\"549\">\n<p data-start=\"466\" data-end=\"549\"><span style=\"font-size: 16px;\">Insira seu <strong data-start=\"477\" data-end=\"499\">endere\u00e7o de e-mail<\/strong> ou <strong data-start=\"503\" data-end=\"525\">n\u00famero de telefone<\/strong> para criar sua conta.<\/span><\/p>\n<\/li>\n<li data-start=\"550\" data-end=\"592\">\n<p data-start=\"553\" data-end=\"592\"><span style=\"font-size: 16px;\">Clique em <strong>Inscrever-se<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"593\" data-end=\"678\">\n<p data-start=\"596\" data-end=\"678\"><span style=\"font-size: 16px;\">Insira o <strong data-start=\"605\" data-end=\"630\">c\u00f3digo de verifica\u00e7\u00e3o<\/strong> enviado para o e-mail ou telefone registrado.<\/span><\/p>\n<\/li>\n<li data-start=\"679\" data-end=\"771\">\n<p data-start=\"682\" data-end=\"771\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"692\" data-end=\"711\">Entrar<\/strong>\u00a0para concluir o processo de registro e acessar sua conta.<\/span><\/p>\n<\/li>\n<\/ol>\n<h4 data-start=\"773\" data-end=\"808\"><span style=\"font-size: 16px;\"><strong data-start=\"778\" data-end=\"806\">Inscreve-se pelo site Evoto<\/strong><\/span><\/h4>\n<ol data-start=\"809\" data-end=\"1219\">\n<li data-start=\"809\" data-end=\"881\">\n<p data-start=\"812\" data-end=\"881\"><span style=\"font-size: 16px;\">Acesse o site oficial da Evoto em <a href=\"https:\/\/www.evoto.ai\/\"><strong data-start=\"846\" data-end=\"878\">evoto.ai<\/strong><\/a>.<\/span><\/p>\n<\/li>\n<li data-start=\"882\" data-end=\"967\">\n<p data-start=\"885\" data-end=\"967\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"895\" data-end=\"915\">Entrar<\/strong>, geralmente localizado no canto superior direito.<\/span><\/p>\n<\/li>\n<li data-start=\"968\" data-end=\"1096\">\n<p data-start=\"971\" data-end=\"1096\"><span style=\"font-size: 16px;\">Voc\u00ea pode inserir seu e-mail e prosseguir ou selecionar Continuar com Google\/Facebook para um registro mais r\u00e1pido.<\/span><\/p>\n<\/li>\n<li data-start=\"1097\" data-end=\"1219\">\n<p data-start=\"1100\" data-end=\"1219\"><span style=\"font-size: 16px;\">Siga os passos de confirma\u00e7\u00e3o enviados para seu e-mail (se estiver registrando com e-mail) para ativar sua conta.<\/span><\/p>\n<\/li>\n<\/ol>\n<h4 data-start=\"1221\" data-end=\"1238\"><span style=\"font-size: 16px;\"><strong data-start=\"1226\" data-end=\"1236\">Dicas:<\/strong><\/span><\/h4>\n<ul data-start=\"1239\" data-end=\"1552\">\n<li data-start=\"1239\" data-end=\"1343\">\n<p data-start=\"1241\" data-end=\"1343\"><span style=\"font-size: 16px;\">Utilize um e-mail que voc\u00ea verifica regularmente para receber comunica\u00e7\u00f5es importantes da conta.<\/span><\/p>\n<\/li>\n<li data-start=\"1344\" data-end=\"1455\">\n<p data-start=\"1346\" data-end=\"1455\"><span style=\"font-size: 16px;\">Em algumas regi\u00f5es, pode ser necess\u00e1rio validar sua identidade para maior seguran\u00e7a durante o registro.<\/span><\/p>\n<\/li>\n<li data-start=\"1456\" data-end=\"1552\">\n<p data-start=\"1458\" data-end=\"1552\"><span style=\"font-size: 16px;\">Para informa\u00e7\u00f5es gerais sobre como come\u00e7ar, consulte nosso <a href=\"https:\/\/support.evoto.ai\/pt-br\/comecar-a-usar-evoto\/\">Guia de In\u00edcio<\/a>.<\/span><\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h1 data-start=\"38\" data-end=\"164\"><span style=\"font-size: 28px;\"><strong data-start=\"42\" data-end=\"162\">Resolu\u00e7\u00e3o de Problemas: N\u00e3o Recebi o E-mail de Confirma\u00e7\u00e3o\u00a0<\/strong><\/span><\/h1>\n<p data-start=\"166\" data-end=\"291\"><span style=\"font-size: 16px;\">Se voc\u00ea completou o processo de inscri\u00e7\u00e3o, mas n\u00e3o recebeu o e-mail de confirma\u00e7\u00e3o, por favor tente os seguintes passos:<\/span><\/p>\n<h4 data-start=\"293\" data-end=\"353\"><span style=\"font-size: 16px;\"><strong data-start=\"298\" data-end=\"351\">1. Verifique as pastas de Spam ou Lixo Eletr\u00f4nico<\/strong><\/span><\/h4>\n<p data-start=\"354\" data-end=\"554\"><span style=\"font-size: 16px;\">Frequentemente, e-mails de confirma\u00e7\u00e3o podem ser filtrados incorretamente para pastas de <strong data-start=\"443\" data-end=\"451\">Spam<\/strong> ou <strong data-start=\"455\" data-end=\"474\">Lixo Eletr\u00f4nico<\/strong>. Verifique estas pastas para e-mails de qualquer um dos seguintes remetentes:<\/span><\/p>\n<ul data-start=\"556\" data-end=\"662\">\n<li data-start=\"556\" data-end=\"581\">\n<p data-start=\"558\" data-end=\"581\"><span style=\"font-size: 16px;\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"558\" data-end=\"579\">noreply@mail.evoto.ai<\/a><\/span><\/p>\n<\/li>\n<li data-start=\"582\" data-end=\"608\">\n<p data-start=\"584\" data-end=\"608\"><span style=\"font-size: 16px;\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"584\" data-end=\"606\">noreply@mail1.evoto.ai<\/a><\/span><\/p>\n<\/li>\n<li data-start=\"609\" data-end=\"635\">\n<p data-start=\"611\" data-end=\"635\"><span style=\"font-size: 16px;\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"611\" data-end=\"633\">noreply@mail2.evoto.ai<\/a><\/span><\/p>\n<\/li>\n<li data-start=\"636\" data-end=\"662\">\n<p data-start=\"638\" data-end=\"662\"><span style=\"font-size: 16px;\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"638\" data-end=\"660\">noreply@mail3.evoto.ai<\/a><\/span><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"664\" data-end=\"819\"><span style=\"font-size: 16px;\">Se encontrar o e-mail, marque-o como <strong data-start=\"701\" data-end=\"717\">\u201cN\u00e3o \u00e9 Spam\u201d<\/strong> ou <strong data-start=\"721\" data-end=\"737\">\u201cN\u00e3o \u00e9 Lixo\u201d<\/strong> para garantir que futuras comunica\u00e7\u00f5es sejam entregues na sua caixa de entrada.<\/span><\/p>\n<h4 data-start=\"821\" data-end=\"911\"><span style=\"font-size: 16px;\"><strong data-start=\"826\" data-end=\"909\">2. Adicione-nos \u00e0 Lista de Remetentes Confi\u00e1veis<\/strong><\/span><\/h4>\n<p data-start=\"912\" data-end=\"1110\"><span style=\"font-size: 16px;\">Para evitar problemas de entrega no futuro e garantir que e-mails da Evoto sempre cheguem \u00e0 sua caixa de entrada, adicione os endere\u00e7os acima aos seus contatos ou \u00e0 lista de remetentes confi\u00e1veis.<\/span><\/p>\n<p data-start=\"1112\" data-end=\"1123\"><span style=\"font-size: 16px;\"><strong data-start=\"1112\" data-end=\"1121\">Gmail<\/strong><\/span><\/p>\n<ol data-start=\"1124\" data-end=\"1529\">\n<li data-start=\"1124\" data-end=\"1237\">\n<p data-start=\"1127\" data-end=\"1237\"><span style=\"font-size: 16px;\">V\u00e1 em <strong data-start=\"1133\" data-end=\"1234\">Configura\u00e7\u00f5es\u2192 Ver todas as configura\u00e7\u00f5es \u2192 Filtros e Endere\u00e7os Bloqueados<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1238\" data-end=\"1278\">\n<p data-start=\"1241\" data-end=\"1278\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"1251\" data-end=\"1275\">Criar um novo filtro<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1279\" data-end=\"1426\">\n<p data-start=\"1282\" data-end=\"1426\"><span style=\"font-size: 16px;\">No campo <strong data-start=\"1291\" data-end=\"1299\">\u201cDe\u201d<\/strong>, insira todos os endere\u00e7os noreply da Evoto, separados por v\u00edrgulas (ex.: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1374\" data-end=\"1395\">noreply@mail.evoto.ai<\/a>, <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1397\" data-end=\"1419\">noreply@mail1.evoto.ai<\/a>, \u2026).<\/span><\/p>\n<\/li>\n<li data-start=\"1427\" data-end=\"1459\">\n<p data-start=\"1430\" data-end=\"1459\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"1440\" data-end=\"1456\">Criar filtro<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1460\" data-end=\"1529\">\n<p data-start=\"1463\" data-end=\"1529\"><span style=\"font-size: 16px;\">Marque a op\u00e7\u00e3o <strong data-start=\"1478\" data-end=\"1506\">\u201cNunca enviar para Spam\u201d<\/strong> e finalize o filtro.<\/span><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1531\" data-end=\"1554\"><span style=\"font-size: 16px;\"><strong data-start=\"1531\" data-end=\"1552\">Outlook \/ Hotmail<\/strong><\/span><\/p>\n<ol data-start=\"1555\" data-end=\"1837\">\n<li data-start=\"1555\" data-end=\"1673\">\n<p data-start=\"1558\" data-end=\"1673\"><span style=\"font-size: 16px;\">V\u00e1 em <strong data-start=\"1564\" data-end=\"1670\">Configura\u00e7\u00f5es \u2192 Ver todas as configura\u00e7\u00f5es do Outlook \u2192 Email \u2192 Email Indesejado<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1674\" data-end=\"1810\">\n<p data-start=\"1677\" data-end=\"1810\"><span style=\"font-size: 16px;\">Em <strong data-start=\"1680\" data-end=\"1716\">Remetentes e dom\u00ednios confi\u00e1veis<\/strong>, clique em <strong data-start=\"1728\" data-end=\"1743\">+ Adicionar<\/strong> e insira cada um dos endere\u00e7os noreply da Evoto individualmente.<\/span><\/p>\n<\/li>\n<li data-start=\"1811\" data-end=\"1837\">\n<p data-start=\"1814\" data-end=\"1837\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"1824\" data-end=\"1834\">Salvar<\/strong>.<\/span><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1839\" data-end=\"1855\"><span style=\"font-size: 16px;\"><strong data-start=\"1839\" data-end=\"1853\">Yahoo Mail<\/strong><\/span><\/p>\n<ol data-start=\"1856\" data-end=\"2181\">\n<li data-start=\"1856\" data-end=\"1938\">\n<p data-start=\"1859\" data-end=\"1938\"><span style=\"font-size: 16px;\">V\u00e1 em <strong data-start=\"1865\" data-end=\"1935\">Configura\u00e7\u00f5es \u2192 Mais Configura\u00e7\u00f5es \u2192 Filtros<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1939\" data-end=\"1980\">\n<p data-start=\"1942\" data-end=\"1980\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"1952\" data-end=\"1977\">Adicionar novo filtro<\/strong>.<\/span><\/p>\n<\/li>\n<li data-start=\"1981\" data-end=\"2154\">\n<p data-start=\"1984\" data-end=\"2154\"><span style=\"font-size: 16px;\">Configure regras para mover e-mails dos remetentes Evoto listados para sua <strong data-start=\"2059\" data-end=\"2079\">Caixa de Entrada<\/strong> (ex.: defina \u201cDe\u201d como cont\u00e9m evoto.ai e mover para \u201cCaixa de Entrada\u201d).<\/span><\/p>\n<\/li>\n<li data-start=\"2155\" data-end=\"2181\">\n<p data-start=\"2158\" data-end=\"2181\"><span style=\"font-size: 16px;\">Clique em <strong data-start=\"2168\" data-end=\"2178\">Salvar<\/strong>.<\/span><\/p>\n<\/li>\n<\/ol>\n<h4 data-start=\"2183\" data-end=\"2221\"><span style=\"font-size: 16px;\"><strong data-start=\"2188\" data-end=\"2219\">Ainda n\u00e3o recebeu o e-mail?<\/strong><\/span><\/h4>\n<p data-start=\"2222\" data-end=\"2344\"><span style=\"font-size: 16px;\">Se nenhum dos passos acima resolver o problema, entre em contato com nossa equipe de suporte para assist\u00eancia adicional:<\/span><\/p>\n<p data-start=\"2346\" data-end=\"2376\"><span style=\"font-size: 16px;\"><strong data-start=\"2346\" data-end=\"2357\">E-mail:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2358\" data-end=\"2374\">support@evoto.ai<\/a><\/span><\/p>\n<hr \/>\n<h1 data-start=\"38\" data-end=\"109\"><span style=\"font-size: 28px;\"><strong data-start=\"42\" data-end=\"107\">Se eu esquecer minha senha?<\/strong><\/span><\/h1>\n<p data-start=\"111\" data-end=\"218\"><span style=\"font-size: 16px;\">Se voc\u00ea esquecer a senha da sua conta Evoto, pode redefini-la facilmente pelo aplicativo ou site:<\/span><\/p>\n<ol data-start=\"220\" data-end=\"470\">\n<li data-start=\"220\" data-end=\"307\">\n<p data-start=\"223\" data-end=\"307\"><span style=\"font-size: 16px;\">Na tela de login, clique no link \u201c<strong>Esqueceu a senha?<\/strong>\u201d ou \u201c<strong>Redefinir senha<\/strong>\u201d.<\/span><\/p>\n<\/li>\n<li data-start=\"308\" data-end=\"378\">\n<p data-start=\"311\" data-end=\"378\"><span style=\"font-size: 16px;\">Insira o endere\u00e7o de e-mail ou n\u00famero de telefone registrado.<\/span><\/p>\n<\/li>\n<li data-start=\"379\" data-end=\"470\">\n<p data-start=\"382\" data-end=\"470\"><span style=\"font-size: 16px;\">Siga as instru\u00e7\u00f5es enviadas para seu e-mail ou telefone para criar uma nova senha.<\/span><\/p>\n<\/li>\n<\/ol>\n<hr \/>\n<h1 data-start=\"477\" data-end=\"568\"><span style=\"font-size: 28px;\"><strong data-start=\"481\" data-end=\"566\">Como sair da minha conta Evoto?\u00a0<\/strong><\/span><\/h1>\n<p data-start=\"570\" data-end=\"601\"><span style=\"font-size: 16px;\">Para sair da sua conta Evoto:<\/span><\/p>\n<ol data-start=\"603\" data-end=\"851\">\n<li data-start=\"603\" data-end=\"636\">\n<p data-start=\"606\" data-end=\"636\"><span style=\"font-size: 16px;\">Abra o aplicativo Evoto.<\/span><\/p>\n<\/li>\n<li data-start=\"637\" data-end=\"785\">\n<p data-start=\"640\" data-end=\"785\"><span style=\"font-size: 16px;\">Clique no <strong data-start=\"650\" data-end=\"673\">avatar da sua conta<\/strong> (geralmente um c\u00edrculo azul com sua inicial ou foto de perfil) no canto superior direito ou na barra lateral.<\/span><\/p>\n<\/li>\n<li data-start=\"786\" data-end=\"851\">\n<p data-start=\"789\" data-end=\"851\"><span style=\"font-size: 16px;\">No menu suspenso, selecione <strong data-start=\"817\" data-end=\"848\">\u201cSair\u201d (Sign Out \/ Log Out)<\/strong>.<\/span><\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[444],"tags":[],"class_list":["post-23272","post","type-post","status-publish","format-standard","hentry","category-sem-categoria"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"alicia","author_link":"https:\/\/support.evoto.ai\/pt-br\/author\/alicia\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/posts\/23272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/comments?post=23272"}],"version-history":[{"count":2,"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/posts\/23272\/revisions"}],"predecessor-version":[{"id":23299,"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/posts\/23272\/revisions\/23299"}],"wp:attachment":[{"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/media?parent=23272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/categories?post=23272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.evoto.ai\/pt-br\/wp-json\/wp\/v2\/tags?post=23272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}