This section provides answers to common questions about your Evoto account, including how to sign up, manage your access, and troubleshoot common issues like confirmation emails and password resets.

What Is an Evoto Account?

An Evoto account grants you secure access to our powerful photo editing platform. With an active account, you can:

• Log in to the Evoto app across all supported devices (desktop and iPad).
• Conveniently manage your credit usage, subscription plans, and billing settings.
• Access your cloud-based presets and personalized settings, ensuring consistency across your workflow.
• Receive important updates, feature announcements, and dedicated support from our team.

How Do I Sign Up for an Account?

You can easily register for a new Evoto account directly through the Evoto app or via our official website.

Signing Up via the Evoto App

1. Download and install the Evoto app from your device’s app store.
2. Open the app and locate the Sign Up option from the login screen.
3. Enter your email address or phone number to create your account.
4. Click Sign Up.
5. Enter the verification code that is sent to your registered email or phone number.
6. Click Log In to complete the registration process and access your account.

Signing Up via the Evoto Website

1. Go to the official Evoto website at evoto.ai.
2. Click Sign In (usually found in the top right corner).
3. You can either enter your email address and proceed, or select Continue with Google/Facebook for a quicker registration.
4. Follow the confirmation steps sent to your email address (if registering with email) to activate your account.

Tips:

• Use an email address that you regularly monitor for important account communications.
• In some regions, identity validation may be required for enhanced account security during registration.
• For more general information on getting started, refer to our Start Guide.

Troubleshooting: Didn’t Receive the Confirmation Email?

If you’ve completed the signup process but haven’t received your confirmation email, please try the following steps:

1. Check Spam or Junk Folders

Often, confirmation emails can be mistakenly filtered into spam or junk folders. Please check these folders for emails from any of the following senders:

• noreply@mail.evoto.ai
• noreply@mail1.evoto.ai
• noreply@mail2.evoto.ai
• noreply@mail3.evoto.ai

If found, mark the email as “Not Spam” or “Not Junk” to ensure future communications are delivered to your inbox.

2. Add Us to Your Whitelist (Safe Sender List)

To prevent future delivery issues and ensure Evoto emails always reach your inbox, add the addresses above to your contacts or whitelist/safe sender list. Instructions for common email providers are below:

Gmail

1. Go to Settings (gear icon) → See all settings → Filters and Blocked Addresses.
2. Click Create a new filter.
3. In the “From” field, enter all Evoto noreply addresses, separated by commas (e.g., noreply@mail.evoto.ai, noreply@mail1.evoto.ai, …).
4. Click Create filter.
5. Check the box for “Never send it to Spam” and finalize the filter.

Outlook / Hotmail

1. Go to Settings (gear icon) → View all Outlook settings → Mail → Junk email.
2. Under Safe senders and domains, click + Add and enter each of the Evoto noreply addresses listed above individually.
3. Click Save.

Yahoo Mail

1. Go to Settings (gear icon) → More Settings → Filters.
2. Click Add new filters.
3. Set rules to move emails from the listed Evoto senders to your Inbox (e.g., set “From” to contains evoto.ai and move to “Inbox”).
4. Click Save.

Still Not Receiving the Email?

If none of the above steps resolve the issue, please contact our support team for further assistance:

• Email: support@evoto.ai

What if I forget my password?

If you forget your Evoto account password, you can easily reset it directly through the app or website:

1. On the login screen, click the ‘Forgot Password?’ or ‘Reset Password’ link.
2. Enter your registered email address or phone number.
3. Follow the instructions sent to your email or phone to create a new password.

How do I log out of my Evoto account?

To log out of your Evoto account:

1. Open the Evoto application.
2. Click on your account avatar (usually a blue circle with your initial or profile picture) in the top right corner or sidebar.
3. From the dropdown menu, select ‘Sign Out’ or ‘Log Out’.