This section provides answers to common questions about Evoto’s pricing, plans, payment methods, and related policies.
Plan Types & Recommendations
Does Evoto Offer Enterprise Plans?
Yes. Evoto provides customized Enterprise Plans specifically tailored for large teams, studios, and organizations with high-volume editing needs.
- To request a consultation and discuss a customized solution, please email our sales team at contactus@evoto.ai (as per the main pricing page, ensuring consistency).
Should I Choose a Pay‑as‑You‑Go Plan or a Subscription Plan?
Choosing the right plan depends on your editing volume and consistency. Please check our comprehensive Pricing Page for more information.
- Pay-as-You-Go Plan:
- Ideal for: Occasional or unpredictable usage.
- Benefits: Offers maximum flexibility with no ongoing commitment.
- Yearly Subscription Plan:
- Best for: Consistent, high-volume users.
- Benefits: Provides a lower cost per credit, rollover benefits for unused credits, and access to exclusive Add-on Packs.
Recommendations:
- Choose a subscription plan if you use Evoto regularly and have a consistent editing workload.
- Choose Pay-as-You-Go credits if your usage varies significantly from month to month or if you only need credits for specific, infrequent projects.
Can I Switch from a Pay‑as‑You‑Go Plan to a Subscription Plan?
Yes. You can upgrade to a subscription plan at any time.
- The subscription begins immediately upon purchase.
- Any unused Pay-as-You-Go credits you currently hold remain active and valid for up to 2 years from their original purchase date, allowing you to use them alongside your new subscription credits.
Can I Switch from a Yearly Subscription Plan to a Pay‑as‑You‑Go Package?
Not while your annual subscription is active.
- During your active subscription period, you cannot purchase Pay-as-You-Go credits. If you need more credits before your next billing cycle, please purchase an Add-on Pack instead, which offers credits at your subscription’s unit rate.
- Once your current subscription ends or is canceled, you may then purchase a Pay-as-You-Go package.
Note: Any unused subscription credits (including rollover credits) may be forfeited and will not carry over if you do not renew your subscription.
Payments & Discounts
Do You Offer Installment Payment Options?
No. Installment payment options are currently not available for standard plans (Pay-as-You-Go or annual subscriptions).
- If you are considering an Enterprise Plan, you may discuss custom payment terms and options directly with your assigned Account Manager.
Are There Discounts for Long-Term Commitments?
No. Evoto currently does not offer discounts for multi-year plans. All pricing is based on the plan selected at the time of purchase.
Are There Discounts for Students, Nonprofits, or Veterans?
Not at this time. Special discounts are not currently available for students, nonprofits, or veterans.
- However, please feel free to contact us at support@evoto.ai for more information or to inquire about potential future programs.
Billing & Refund Policy
Is Customer Support Available for Billing Questions?
Yes. Our dedicated support team is available to help with any billing inquiries or questions you may have.
You can contact us via:
- Email: support@evoto.ai
- In-app chat: Available directly inside the Evoto application.
What Is the Refund Policy for Unused Credits?
Refunds for unused credits are generally not provided due to the nature of software licensing and credit-based services, unless explicitly stated otherwise in our terms.
- We highly recommend reviewing our official Refund Policy on our website for complete details.
- You can also reach out to support@evoto.ai with your specific inquiry.
Troubleshooting Payment & Login Issues
What Should I Do If My Payment Fails (Error Code E-403)?
If you encounter Error Code E-403 or experience any other payment failure during a purchase, please try the following steps:
- Try a different credit card or payment method.
- Wait 24 hours before attempting the purchase again. Repeated attempts in quick succession may extend the waiting period.
- Contact your bank to:
- Enable international transactions if you are making a purchase from a different country.
- Lift any fraud or spending restrictions that might be blocking the transaction.
- Common causes for payment failures include: Insufficient funds, fraud prevention blocks by your bank, expired cards, international transaction limits, or temporary technical issues.
If you are still having issues after trying these steps, please contact us at support@evoto.ai for further assistance.
What Should I Do If the Login Popup Keeps Failing to Load When Making a Purchase?
If the login popup fails to load or causes issues when you’re trying to make a purchase, try these troubleshooting steps:
- Check your internet connection: Ensure that your device is connected to a reliable internet connection. Try opening other web pages or or applications to confirm that your internet connection is working properly.
- Check your VPN connection: If you are using a VPN (Virtual Private Network), verify that it is running properly. Sometimes, VPN connections can interfere with the loading of certain website elements or payment gateways. Try temporarily disabling your VPN to see if it resolves the issue.
- Try a different browser or device: If the issue persists, try making the purchase using a different web browser (e.g., Chrome, Firefox, Safari) or a different device. Sometimes, certain browsers or devices may have compatibility issues with the website or cached data causing interference.
If you are still having issues after trying these steps, please contact us at support@evoto.ai for further assistance.
